Nabiha Balala

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October 04, 2018

Successful franchisors focus a lot of time and energy on creating the framework upon which their business is built. They put a structure and guidelines in place for sales, marketing, training, compliance and more. They know what success looks like for their brand and how to best replicate it, and they share that knowledge with their franchisees so they are positioned to achieve the same—or greater—results.

So what is the one thing we hear over and over from franchisors? They want their franchisees to “follow the process.” After all, a significant amount of R&D, time and energy has gone into creating a roadmap to success. Unfortunately, there are stumbling blocks. Franchisees get detoured by the everyday challenges of running their business. Issues large and small jockey for attention and pull focus from the bigger picture.

Technology can help franchisors and franchisees navigate in the same direction. One of technology’s biggest benefits is its ability
to standardize and simplify processes. When ticketing support is built into an automated platform, for example, it allows for seamless assistance and monitoring.

With an easy-to-use franchise management software platform, leaders are able to focus on building and growing their business, not on the minutiae of running it. There are three great examples of simple and intuitive interfaces in action.

Central Operations Software

Who doesn’t want to streamline their day-to-day operations so they can focus more resources on the things that matter most? The goal of a franchise operations software solution is to balance integrity across the organization, acting as one source of truth to manage the needs and growth of a brand and allowing leaders to develop, manage and support their complete multi-location network. Efficiently engaging and reconnecting with your team through centralized operations management is possible when you have easy access to an operations manual manager, document library, real-time chat, project and workflow manager and important event alerts. Reactive decisions can be changed into proactive ones, in real-time.

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September 19, 2018

As more and more studies are conducted, we are further convinced that communication is our society’s most important skill. Effectively speaking, teaching, explaining, disputing or contradicting are among the several key assets that communication holds. These are assets in both personal lives and business professional lives. When it comes to growing a franchise, things are no different, having a tried and true proven strategy is great – but it’s not enough. Make sure you communicate that strategy correctly to make sure all franchisees are understanding your goals for the company.

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September 07, 2018

One thing you need to do in order to stay ahead of the next trend is to keep your eyes wide open and observe what’s advancing around you. Don’t be complacent because that’s where your competitors will catch up to you and potentially put your place in the market at risk.

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June 28, 2018

This interview with Rob Lopez, Director of Franchisee Business Development at The Glass Guru, was conducted by a member of our Product team, named Danny Ramos. The purpose of this interview was to gather more insight and knowledge from the franchisor directly in regard to their main focuses, obstacles and goals. Below, we will be sharing a few of the questions asked during this discussion.

 

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June 12, 2018

Franchising is a world of its own. When compared to retail stores or restaurants outside of franchising, many of the outwardly visible processes and procedures look similar but when you dive in a little deeper, one quickly learns how different the foundation actually can be. This is exciting for franchisors as they have the liberty to create their own process towards success. But establishing these processes can sometimes be a challenge for the franchisor – where do they begin?

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May 22, 2018

We recently had the privilege of interviewing our client John Bornoty, founder of The Big Salad. The Big Salad is a leading restaurant brand that began in 2008. They are focused on providing the freshest foods in an enjoyable and comfortable atmosphere, while also providing top notch customer service. 

We thoroughly enjoyed our interview with John. Although this interview began with the intention of learning more about our client's product likes and dislikes, we were able to unravel much more valuable information, in addition to what was intended. We learned everything from their company's best practices, to what they value most in software systems, to what is that one thing that keeps their brand growing and thriving. We want to take a moment to share a few of the gems we identified during our conversation with The Big Salad.  

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May 17, 2018

In today’s day and age, there isn’t a minute in the day where you or your peers are not either using technology, benefiting from technology, or in the presence of technology. Technology has been the biggest game changer in this century so far, and it continues to evolve just when we think we’ve grasped the current concept. Similarly, the way people buy and sell products or services has also progressed. One thing to remember is that if you’re a retail company, whether you know it or not, you are also a technology company. You must think this way to pave your way for long-term success in retail, because technology is completely changing the way consumers shop.

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April 30, 2018

Franchise brands across various industries, often hit a time where the information they need to manage becomes greater than the resources they have in hand. More times than not, this comes up when there seems to be rapid growth, and a brand truly begins to emerge with new and additional locations (although, personally, I believe the question should be asked even before the additional locations are built). What is this question after all? It is – Should we pursue building our own solution or should we use a vendor for our technology?

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April 05, 2018

Many of you probably already know what a POS system is, but just in case you need a refresher, these are what’s known as “Point of Sale” systems in the business world. These systems let the seller or merchant calculate the exact amount the consumer owes, specify that amount, create an invoice and suggest payment options for the consumer to act upon. After the transaction is complete, the merchant can then provide a receipt that may either be printed or received electronically. 

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March 22, 2018

Often times, change is among the most crucial components towards continued success. Whether this change is individualistic or collectively as a group of people, it is fundamental to realize when it is time. In this blog, we will focus on how to implement change, collectively as a group of people, for your brand. In the remainder of this post, I will explain the 5 steps you can take to successfully drive adoption through technology.

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