October 04, 2018

Successful franchisors focus a lot of time and energy on creating the framework upon which their business is built. They put a structure and guidelines in place for sales, marketing, training, compliance and more. They know what success looks like for their brand and how to best replicate it, and they share that knowledge with their franchisees so they are positioned to achieve the same—or greater—results.

So what is the one thing we hear over and over from franchisors? They want their franchisees to “follow the process.” After all, a significant amount of R&D, time and energy has gone into creating a roadmap to success. Unfortunately, there are stumbling blocks. Franchisees get detoured by the everyday challenges of running their business. Issues large and small jockey for attention and pull focus from the bigger picture.

Technology can help franchisors and franchisees navigate in the same direction. One of technology’s biggest benefits is its ability
to standardize and simplify processes. When ticketing support is built into an automated platform, for example, it allows for seamless assistance and monitoring.

With an easy-to-use franchise management software platform, leaders are able to focus on building and growing their business, not on the minutiae of running it. There are three great examples of simple and intuitive interfaces in action.

Central Operations Software

Who doesn’t want to streamline their day-to-day operations so they can focus more resources on the things that matter most? The goal of a franchise operations software solution is to balance integrity across the organization, acting as one source of truth to manage the needs and growth of a brand and allowing leaders to develop, manage and support their complete multi-location network. Efficiently engaging and reconnecting with your team through centralized operations management is possible when you have easy access to an operations manual manager, document library, real-time chat, project and workflow manager and important event alerts. Reactive decisions can be changed into proactive ones, in real-time.

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September 07, 2018

One thing you need to do in order to stay ahead of the next trend is to keep your eyes wide open and observe what’s advancing around you. Don’t be complacent because that’s where your competitors will catch up to you and potentially put your place in the market at risk.

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August 16, 2018

What’s your favorite restaurant? Preferred gas station? Coffee joint? Which gym do you go… errr… belong  to?

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May 22, 2018

We recently had the privilege of interviewing our client John Bornoty, founder of The Big Salad. The Big Salad is a leading restaurant brand that began in 2008. They are focused on providing the freshest foods in an enjoyable and comfortable atmosphere, while also providing top notch customer service. 

We thoroughly enjoyed our interview with John. Although this interview began with the intention of learning more about our client's product likes and dislikes, we were able to unravel much more valuable information, in addition to what was intended. We learned everything from their company's best practices, to what they value most in software systems, to what is that one thing that keeps their brand growing and thriving. We want to take a moment to share a few of the gems we identified during our conversation with The Big Salad.  

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May 17, 2018

In today’s day and age, there isn’t a minute in the day where you or your peers are not either using technology, benefiting from technology, or in the presence of technology. Technology has been the biggest game changer in this century so far, and it continues to evolve just when we think we’ve grasped the current concept. Similarly, the way people buy and sell products or services has also progressed. One thing to remember is that if you’re a retail company, whether you know it or not, you are also a technology company. You must think this way to pave your way for long-term success in retail, because technology is completely changing the way consumers shop.

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April 05, 2018

Many of you probably already know what a POS system is, but just in case you need a refresher, these are what’s known as “Point of Sale” systems in the business world. These systems let the seller or merchant calculate the exact amount the consumer owes, specify that amount, create an invoice and suggest payment options for the consumer to act upon. After the transaction is complete, the merchant can then provide a receipt that may either be printed or received electronically. 

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My parents recently visited my sister and her family to help them move. After a long day’s work, they were exhausted and ready for a well-deserved night’s sleep. That’s when the noise started: a loud and unusual wailing. It sounded like a dog, but no one was quite sure. It went on all night long. 

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January 31, 2018

Now that your franchise brand’s development program has established how to attract and qualify candidates, you will need to measure each step of your franchise development process to manage efficiencies.  

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January 10, 2018

As you begin to create a development program for your franchise brand, you will focus on many critical pieces of your program including lead generation, candidate qualification, federal and state guidelines for Franchise Disclosure Documents (FDD’s) and Franchise Agreements (FA’s), software automation, among other items.  

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November 21, 2017

It happened! You followed your passion, created a unique brand, and made the decision to grow via the model of franchising. You are now a franchisor. Congratulations! And now, reality hits, you need franchisees to not only grow your dream, but to fund your business. And yet more reality, you likely have never awarded a franchise. Where do you start? How will you find candidates? Once candidates raise a hand of interest, how do you collect their personal information, share the strengths of your brand experience with them, follow federal and state guidelines, qualify the individuals that will take your brand to market, and eventually award your first, tenth, and one hundredth franchise location?

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